If you cannot make an appointment for any reason please give us at least 24 hours notice so we can offer the appointment time to someone else. You will be charged £10 for any missed appointments if we do not receive appropriate notice. Thank you.

We welcome your feedback. Please complete the form on the contact us page. If your feedback is of a sensitive matter it will be dealt with as soon as possible by the Director, Martha Richardson. She will get in touch with you to resolve the matter.

Under the Data Protection Act 1998 (Subject Access Request) patients can have copies of their records kept by Ambulant Physiotherapy Ltd.

A Consent Form needs to be completed and signed by the patient and an admin charge paid prior to receiving access to the records.

Ambulant Physiotherapy Ltd will be what is known as the ‘Controller’ of the personal data you provide to us.

During the course of your treatment at Ambulant Physiotherapy Ltd, the clinic needs to hold some of your personal information. For example, we need to hold your contact details for appointment purposes and we also need to store your clinical notes on the premises as a basic requirement of our clinical professional standards. Assessment notes will likely contain confidential personal information such as your medical history and details of previous and current treatment episodes.

We would like to make it clear that Ambulant Physiotherapy Ltd will never pass any of your contact details to a third party and under no circumstances pass on any of your clinical records unless you have given your expressed written consent in cases where medical reports are required as part of your treatment. If you have been referred to us by a medical practitioner, insurer or solicitor then an initial assessment, interim report and discharge letter is often sent over the course of your treatment.

You have every right to see these letters or any other records pertaining to your treatment if you officially request to do so via a ‘subject access request’. Ambulant Physiotherapy Ltd will always be happy to assist you in any request in this regard with no detriment to your ongoing treatment at Ambulant Physiotherapy Ltd. We can also confirm that your data will not be used for any automated profiling purposes.

You also have the right to have your personal data deleted on request and to withdraw treatment consent. However, we are required to retain notes pertaining to treatment episodes and any withdrawal of treatment consent would result in termination of your treatment episode.

Clinical notes no longer in use are securely archived after two years and securely destroyed after eight years. We are however required to retain records for a longer period when the patient is a child (for a minimum of eight years or until the child’s 25th birthday even if this goes beyond eight years from the date of treatment).

All our clinical records are stored securely on the premises and are unavailable to anyone except authorised clinicians and administrative staff who are bound by the same confidentiality as our clinicians. Personal contact details are used solely for appointment purposes and are stored securely on a cloud-based computerised diary system.

If you have any concerns regarding how Ambulant Physiotherapy Ltd handles your data you are entitled to complain directly to the Information Commissioners Office (ICO).

If you have any queries regarding how we store your data or any other issues regarding data protection at Ambulant Physiotherapy Ltd, then please ask to speak to our registered data controller and clinic director Martha Richardson.

We can provide interpreters in Norwegian, Romanian, Spanish, Russian, Urdu, Gujarati and Hindi.

A Consent Form needs to be completed on the day of the appointment.